Whether your hotel is a small independent business or a large chain, the hospitality industry was negatively impacted by COVID-19. In a new challenging market, how can we offer the best customer experience while running sustainable operations?
The answer is making your "hotel smarter."
This article will let you know how to design smart hotel systems to make people have an unforgivable stay. Happy customers are more likely to spread the word about you. With that said, let's take a look!
Smart Hotel Systems' Offer
The basic premise is allowing your guest and staff to access hotel automation anywhere. In other words, we can use IoT systems to improve your hotel management and your customer experience. Wireless connectivity, customized environmental setting, and entertainment are just some of the many features we can provide. Let's break down where and how we can implement smart hotel systems.
Smart Room Comfort and Entertainment
Let's start with the guest room—the most critical aspect of a hotel. A lovely bedroom making guests feeling at home can determine your success. Our hotel room can be made smarter by adding intelligent environmental controls. We can personalize the controls over room temperature, lighting, window blinds, and smart doors. The smart hotel system can be integrated with smart devices.
Suppose smartphone devices are too elaborate. What about home assistants? Some hotel has started implementing third party’s assistants such as Google or Amazon Alexa. Guest are pleased when can have complete control over the room just by using voice command.
Hotel automation doesn't limit itself to the adjustment of environment settings. The room space can also be our source of entertainment.
Here some examples of smart hotel systems for the guest room:
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Monitoring of temperature, humidity, CO2 to reduce waste while maintaining the comfort
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Voice commands to control lights, shutters, music, or weather assistant
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Management of power sockets and related loads
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Check for flooding in the bathrooms
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Buttons to manage customer needs (empty minibar, something is missing, etc.)
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Opening and closing windows/doors control
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Smoke detectors
Hotel Lobby and Common Area Services
The hotel lobby and common areas give the first impression of your hotel. You want to show the best you have to offer. The lobby is not a "sarcophagus"! When many people share the same space, the air soon becomes heavy. Stale air has significant repercussions on the cognitive functions of workers and guests. IoT sensors can monitor the concentration of CO2 in the area, contributing to air quality improvement by activating the purifiers.
The same goes for heating and cooling. Smart hotel systems can grant the highest comfort automatically. Most hotels also have dedicated spaces for gyms and SPAs. High humidity can shorten your amenities lifespan and make guests uncomfortable. All these enhancements can positively support your marketing effort into selling your service package.
Smart Hotel Systems Help Sustainability
How smart hotel systems help you become "green"? First of all, hotel automation improves energy efficiency. It means better performance and reduced consumption by activating/deactivating the systems accordingly.
You can ensure control and safety by monitoring the functionality of the hotel amenities. The hotel's plants and vegetation can be easily managed. Besides, an eco-sustainable sees its plus value in marketing advantages.
According to Booking.com reports, over 68% of travelers seek eco-friendly hotels. HDL smart hotel systems can remotely manage and monitor heating, cooling, electricity consumption, and sanitary water consumption.
Making the planet safer makes your guests happy!
Customers and Hotel Management
Hotel management relies upon the ability to collect and interpret customers' feedback. The results will help you make a better decision to cater to your clients' needs. Everything is done by keeping both the customer's and your hotel's privacy.
How to do it? Through smart hotel systems, we can create real-time interactive mapping solutions. Customers can access information related to hotel information, weather, events, and other information directly from their room.
Here is a list of some of the different possibilities:
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Hotel areas map
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Check-in, check out information
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Restaurants' opening hours
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Nearby attractions and places of interest to visit
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Weather forecast
Eventually, all the data can be stored and collected by the hotel staff. This information is priceless to improve the overall guest experience.
Our reality
HDL solutions adapt to any existing structure and do not require invasive interventions. In addition, you can start small and adapt your smart home design to your growing needs.
Currently, HDL is present with its engineers and dealers in over 100 countries and regions. Our successful cases can be seen worldwide, from Macau Morpheus hotel to Dubai Samaya Hotel.
HDL brings you reduced costs, more profitability, and a better guest experience to your business.
To know more about our smart hotel systems, contact us.
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