With the approaching of the digital age, great changes have taken place in the hotel industry. The rise of the experience economy, the influence Airbnb has brought to the industry, and guests’ expectation of personalized experience have all changed what guests want during their journey. "Stay" isn't enough——they want experience, that is, something very special that they couldn't feel at ordinary times. Hotels need to be a "destination", not just a comfortable place to stay. Once the hotel can create a personalized experience, it will gain more advantages in the market.
Under the current situation of "experience matters most", smart hotel has become the key to the hotel industry to break the ice. Smart hotel is not only a black technology to improve consumer experience and create a unique brand image, but also a tool for energy conservation and emission reduction. The rise of smart hotels has become an irreversible trend as major global hotel brands begin to introduce smart voice assistants into their hotel services.
So how can the hospitality industry make full preparation for this trend? What kind of smart hotel is expected? Let's take Dobrograd Park Hotel in Russia as an example to talk about the value that smart hotels can bring to their guests.
Dobrograd, the first private resort city in Russia, is located in the Province of Vladimir, which is known as "another jewel of ancient Russia". The area where it is located is not only deep into the nature and has beautiful ecological environment, but also integrates the functions of work, study, leisure and sports. The Dobrograd Park Hotel, which stands amid lush pine forests in Vladimir Province, is a part of the Dobrograd Urban project.
The influence of HDL intelligent hotel control system is reflected at all corners of the park hotel, among which lighting, curtains, floor heating, air conditioning and hotel services of 186 guest rooms are all automatically controlled. As is known to everyone, a quality hotel thinks what the guests want, so what problems does the Park Hotel solve for guests?
Too much switches to turn on and off?
Usually, there are many switches in hotel rooms, which control downlights, spotlights, reading lights, strip lights, main lights, bathroom lights, air conditioning and so on. Thus, in the process of checking into a hotel, guests have to turn on and off lots of button switches. At the same time, the corresponding equipment of switch control is not clearly marked, so customers often need repeated attempts to control the corresponding device accurately.
In contrast, Park Hotel installed HDL smart hotel system, and through a smart panel switch, you can control all the devices in the room. The user interface clearly displays the names of different lights for guests to control intuitively and clearly. Enviro and iTouch cooperate with each other, so the intelligent control is just at the guests' hand.
In addition, the control system integrated with the third-party software Hozeta, which is used to control the smart hotel equipment. Hozeta is developed by HDL partners in Russia and runs on the smart TV in the hotel. So the devices in the guest rooms can also be controlled via smart TVs and iPads.
Too exhausted to close the curtain?
Just imagine, you lie on the bed tiredly after a long day's journey, but when it's time to fall asleep, the curtains are still open. To get out of bed and close the curtains, or to continue lying and enjoy the comfort for a while? This is a question. Many guests may have the same struggling before.
HDL smart hotel control system helps guests to eliminate this problem as long as guests reach out and press the bedside iTouch panel, or pick up the iPad. With a touch of the button, the curtain close automatically, and you can sleep at ease.
Too dark to find the switches？
There are times when you wake up at night to go to the bathroom, and you can't see anything. The switches seem to have vanished, and you can't touch it. There are also times when you go into a guest room and can’t find the switches. These situations are especially obvious in luxury hotel suites.
HDL smart panels let you say goodbye to the annoyance forever. Enviro has built-in distance sensors in it. Once the guests approach the panel, the screen will automatically light up. Each button has a backlight design, and the color and brightness can be adjusted at any time. Whether it's a dark night or a bright day, the panel is always in your sight.
Inefficient hotel service?
Sometimes the cleaning service is not finished on time, and when the guest returns to the room, he encounters with the service staff or finds the room the same with before, which is not a pleasant experience. Usually, the hotel requires guests to hang signs on the door handle, however, sometimes it is inevitable to neglect some rooms.
How does the hotel arrange for service personnel and timely deal with guests’ needs of cleaning? The HDL hotel service panel provides another solution by displaying the status of the room, and the service personnel can receive the request through the hotel service management system and deal with it right away. This can not only deal with the needs of the guests in a timely and effective way, but also reduce the repetitive work of the service staff.
Too difficult to work concentratedly?
There is a big difference between the working environment of the hotel and the office. When things get too much, how can guests settle down and quickly start working in the hotel?
The hotel rooms set the "working mode". The system closes the curtain, turns on desk lights, turns off other lights, adjusts the air conditioning to a comfortable temperature, so as to provide a suitable working environment.
In addition, other scenes include "welcome mode," which automatically turns on the air conditioner, lights, and curtains for guests the moment they open the door. Sleep mode, on the other hand, turns off all lights, closes the curtains and adjusts the air conditioner. System presets a variety of scenes for guests to enjoy different atmosphere.
As travelers become more and more tech-savvy themselves, hotels that don't use the latest technology to offer innovative services to their guests will be lagged behind on a whole new stage of development. Nearly half (44 percent) of travelers prefer to book a hotel with smart features, according to the Quick Take On Travel survey.
At present, the common intelligence of smart hotel includes digital check-in, mobile phone control, voice control, as well as automatic control of air conditioning, lighting, video entertainment, etc. In fact, apart from the functions implemented in the Dobrograd Park Hotel, HDL intelligent hotel control system can do a lot more. The expected smart hotel can be exactly what you imagine.
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